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Terms Conditions That Keep Things Clear

These terms set out what you agree to when you open and use your puck3 account — including how deposits via PayPal, Venmo, and Play+ are handled, what's expected from you, and what you can expect from us.

Account eligibility by statePayPal, Venmo & Play+ rulesMobile access termsWithdrawal conditionsUpdates & notifications

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TERMS CONTACT

Questions About Your Terms? Reach Us Here

If something in these terms isn't clear — whether it's about a PayPal withdrawal hold, a Play+ balance dispute, or account eligibility in your state — our support team can walk you through it. You don't need to dig through policy text on your own; just get in touch through any of the channels below.

Team online

Live Chat

Start a chat directly from your account dashboard. It's the fastest path to a straight answer about any terms-related question on your account.

Email Support

Send a detailed question to our support address. We respond with a written record you can keep — useful for disputes or withdrawal clarifications.

Help Center

Our Help Center covers common terms questions by topic — payment holds, account restrictions, state eligibility — so you can check there first before reaching out.

What These Terms Actually Cover

puck3 Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account on puck3, you confirm that you meet the eligibility requirements set by the state in which you access our platform. These terms cover account registration, wallet activity — including PayPal deposits, Venmo transfers, and Play+ prepaid card use — and the rules

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that govern how funds move in and out of your account. You must provide accurate identity information during verification; any mismatch can delay or restrict withdrawals. We may update these terms at any time, and continued use of your account after a published change means you've
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accepted the revision. If a specific state's law conflicts with any provision here, the stricter rule applies. Promotional activity, wager requirements, and payout conditions tied to any active offer are governed by the terms of that specific offer, not this page alone. We keep a timestamped
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version history of all updates, and you can request a copy through our support channel. These terms do not override applicable state regulations and are subject to change based on licensing developments in eligible jurisdictions.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

HOW WE OPERATE

How puck3 Handles Your Account Under These Terms

We built the puck3 account flow around a short, clear path — open, deposit, play, withdraw. These terms exist to protect that flow for everyone. Here's how we apply them in practice, from data handling to account security to who you contact when something needs fixing.

Data Handling

Your account data is stored securely and never sold to third parties. Identity documents submitted during verification are used only for KYC compliance and are retained per applicable state law.

Account Security

Two-step verification is available for your puck3 account login. If you access your account across multiple devices — phone, tablet, browser — session tokens reset on logout to prevent unauthorized access.

Retention & Updates

We keep a clear record of terms changes with dates. If a material update affects your wallet, payment methods like Venmo or Play+, or your state eligibility, we notify you by email before the change takes effect.

Requesting Changes

To request a correction to your account details or dispute a terms application, contact support via live chat or email. We aim to respond to account-level disputes within the window stated in the relevant policy section.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, payment rules, account access, and what to do if something doesn't look right.

No. Access to puck3 depends on state law. These terms apply only in states where our platform is available. If your state isn't currently eligible, you'll be notified at login.

We post the updated terms with a revision date. For material changes affecting your wallet or payment methods, we send an email notice. Continuing to use your account after that date means you accept the revision.

Yes. PayPal and Venmo deposits are subject to the payment-method terms of both puck3 and the respective payment provider. Daily and transaction limits may apply and are shown during checkout in your account.

Reach out through live chat or email with your account ID and the detail in question. We'll review it and send a written response. We keep a record of every terms-related account action.

Yes. Contact our support team by email and reference your account registration date. We maintain a timestamped version history and can provide the version that was active when you joined.

Play+ withdrawals follow the terms outlined in the payment section of your account, plus any conditions set by the Play+ card network. Both sets of terms apply, and the stricter condition governs if there's a conflict.

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