Reference

What the puck3 Legal Framework Covers

Our legal policies set out your rights as an account holder, how we handle your personal data, and the state-specific rules that govern access to puck3. Availability depends on local law and eligible states — read these terms before you open an account.

State-dependent accessAccount data rightsPayPal & Venmo policy contextContact paths includedPlain-language terms
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puck3 What the puck3 Legal Framework Covers
DATA AND ACCOUNT SECURITY

How We Handle Your Account and Personal Data

Security and transparency are built into every account layer — from login to withdrawal. We use SSL encryption on all data in transit and store account credentials in hashed form. Here is how we manage the specifics that affect you most.

Cookie Policy

We use session and analytics cookies to keep your mobile login active across browser tabs. You can manage cookie preferences in your account settings at any time.

Data Retention

Account records are kept for the period required by applicable state law. After account closure, personal data is anonymized unless a legal hold applies to your account.

Account Security

Every login triggers a one-time passcode sent to your registered mobile number. If you suspect unauthorized access, lock your account instantly from the security tab.

Requesting Changes

To correct, export, or delete your personal data, submit a request via the Help Center form or email support@puck3 with your account ID and the specific change needed.

POLICY CONTACT PATHS

How to Reach Us on Legal Questions

Have a question about your rights, a data request, or a policy change notice? We keep three clear paths open so you're never stuck waiting for an answer. Each channel connects directly to the team that handles account and legal matters — not a generic help queue.

Live Chat Start a chat session from your account dashboard. Our policy team handles jurisdiction questions, data requests, and account-access disputes through this channel.
Support Email Email us at support@puck3 for written records of policy inquiries, data deletion requests, or formal dispute notices. We aim to respond within one business day.
Account Help Center The Help Center inside your puck3 account lists current policy documents, version dates, and a form to submit data access or correction requests directly.

Common Legal and Policy Questions

These are the policy questions we hear most often — about your rights, how we store data, what happens if your state's rules change, and how to act on a legal request. Short, direct answers below.

Access depends entirely on your state's law. We verify your location at account creation. If your state does not authorize the activity you're attempting, that feature will not be available in your account.

We collect your name, address, date of birth, and government ID to verify your identity under KYC requirements. Payment details for PayPal, Venmo, or Play+ are held to process transactions only.

Yes. Submit a data access request through the Help Center form or email support@puck3 with your account ID. We respond within the timeframe required by applicable state law.

Open a dispute via live chat or email with your transaction ID and date. Our account team reviews payment records — including PayPal and Venmo transactions — and responds with findings in writing.

After closure, your personal data is anonymized unless a legal hold applies. Records required by state law are retained for the mandated period, then deleted from active systems.

We notify you by email to your registered address before any material policy change takes effect. The updated document version and effective date are always listed in the Help Center.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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