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How puck3 Handles Your Personal Information

This page tells you exactly what personal data puck3 collects when you open an account, make a deposit via PayPal, Venmo, or Play+, or browse our mobile lobby — and what we do with it.

Account data explainedPayPal, Venmo, Play+ payment contextCookie and device dataYour right to request changesUS-state eligibility applies
puck3 How puck3 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Cookie Usage

We use session cookies to keep your mobile login active between the lobby and your account wallet. You can manage cookie preferences through your browser settings at any time.

Payment Data Security

Payment details routed through PayPal, Venmo, or Play+ are handled by those platforms' own security layers. We store only a transaction reference, not your full payment credentials.

Data Retention

We keep account records for as long as your account is active and for the period required after closure under applicable state financial rules. You can ask what we hold at any time.

Access and Correction Rights

You have the right to request a copy of the data we hold on you, ask us to correct errors, or ask us to delete data where no legal obligation requires us to keep it.

PRIVACY CONTACT

Reach Us About Your Data

Live Chat Start a live chat session from your account dashboard. A support agent can walk you through a data-access request or account correction on the spot.
Email Support Send a written data request to our support email. Include the email tied to your account so we can verify your identity before pulling any records.
Account Settings Some corrections — like updating a phone number or linked PayPal address — can be done directly inside your account settings without contacting support at all.

Common Questions About This Privacy Policy

These are the questions we hear most often about how puck3 handles personal data. If your question isn't here, live chat is the fastest path to a direct answer from our team.

We collect your name, email, date of birth, and the payment method you link — PayPal, Venmo, or Play+. We also log device and session data to keep your account secure.

We do not sell your data. We share it only to process payments through your chosen rail, to comply with state law, or when you have given us explicit written permission to do so.

Start a live chat or send an email from the address linked to your account. We verify your identity first, then provide the data summary within the timeframe required by applicable rules.

Yes. Where no legal or financial regulation requires us to retain it, we will delete your data on request. Any outstanding balance must be resolved before an account closure is finalized.

Session cookies keep your mobile login active so you can move between the sportsbook and account wallet without re-entering credentials. You can clear or block cookies in your browser settings.

No full credentials are stored on our side. PayPal and Venmo handle their own security. We record only a transaction reference number to match deposits and withdrawals to your account.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.